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The one-stop investment audit and review solution.
We have you covered.
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[av_testimonial_single src=” name=’Angela Geer’ subtitle=’Chief Executive, Epilepsy Society’ link=’http://’ linktext=” av_uid=’av-2elom0s’ sc_version=’1.0′]
“HCMS carried out an independent review of the Epilepsy Society residential care home services, identifying key issues and proposing solutions. Their hands on approach to managing the residential care homes, improving operational performance and regulatory compliance was invaluable. The HCMS team worked collaboratively with both the Epilepsy Society in house teams and external stakeholders to build trust and confidence. HCMS are to be commended.”
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[av_testimonial_single src=” name=’John Howard’ subtitle=’Director, Hillswood Care Ltd’ link=” linktext=” av_uid=’av-2d4r6cc’ sc_version=’1.0′]
“Hillswood Lodge Care Home has been a client of HCMS for 2 years now, providing us with the equivalent of a professional Regional Manager to oversee and guide the operation of the Home. In that time I have to say they have given us much needed peace of mind, particularly as the regulatory regime has got so much more complex in recent years. Also, for a one-home business like ours it is invaluable to have access to their company resources, such as HR, which we couldn’t possibly afford to run in-house ourselves. I have no hesitation in recommending them to any care home operators who need to put their business on a more stable and professional footing.”
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[av_testimonial_single src=” name=’Christopher Mitchell’ subtitle=’Director, Park Lane Healthcare Limited’ link=” linktext=” av_uid=’av-2axilfw’ sc_version=’1.0′]
“Having been in the care sector for over 15 years as a specialised finance broker to the sector and then a decade as an operator, I am king of the cynics, especially when it comes to so called ‘consultants’. Not this time. I would urge operators who are tinkering on the edge of ‘shall I, shan’t I’ in terms of whether to instruct them or not to call me! Tony and his team have a wealth of knowledge born out of years of experience, but the most refreshing thing for me was they just ‘get it’. They know the issues we face and they know the pitfalls and how to avoid them, be it finance related or operational. Normally I would say tread carefully, but for me on this occasion, take some good advice and talk to them. Then you will understand what I am saying.”
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We provide:
- A low cost, professional head office service
- Accounting and administrative functions
- Forecasting and cash-flows
- Operational management and support
- Help with Regulatory and Contracting issues
- Assistance with Safeguarding issues (SOVA/POVA)
- Training in implementation and operation of care, quality and management systems
- Quality Assurance and Quality Audit systems and training
- Assistance with Registration applications and changes
- Pre-investment viability reviews
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We have:
- The capacity to handle individual homes, small and large groups
- A dedicated team providing nationwide coverage
- A hands-on senior management team with decades of experience to call on
- Excellent arrangements with suppliers and preferential pricing agreements
- A track record of adding significant business value for clients
We can also provide a solution if you wish us to operate the care home or group for you in a retirement or re-focusing situation.
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Get in touch with us via the contact us page, and find out how we can help you.
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How care home operators can benefit from IMPaCT:
- Independent confirmation of compliance
- A reliable ‘early warning system’ of potential issues
- Bank, local authority and commissioner confidence
- Easy access to key performance criteria
- A window into management capability
- Accurate, effective and efficient targeting of resources and funds
- Avoidance of embargos and other regulatory problems
- Helps meet statutory obligations for quality monitoring by the Registered Provider
- Drive business performance
- Assistance in building the value of the business and optimise sales potential
- An advantage over the competition
- Potential to attract higher fees
- Access to a full suite of specialist skills within HCMS
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Case Studies
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Operational review and strategic reporting for a UK Charity
HCMS undertook a review of seven specialist care services operated by a major UK Charity as part of its group operations.
The Board, who were considering the group’s long-term strategic direction and future development opportunities, needed an independent and objective report on how effectively the Charity was leading and operating its care services in terms of quality and cost management, along with recommendations for improvements.
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Risk Review of 157 homes on behalf of a major national operator
HCMS was retained to carry out a high-level risk review of 157 care homes for a major national operator who wanted an independent and objective review across their portfolio. This represented 50% of the operator’s care-homes across all three national regulatory areas.
HCMS’ review programme resulted in the fieldwork for all 157 homes being completed in less than three months with individual service reports uploaded onto its online Portal system within five working days of the site visit.
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Operational support to home owners with serious Regulatory issues
HCMS were contacted by a care home owner unsure of how to resolve problems with the Regulator (CQC) and commissioners following a series of mishandled Safeguarding cases.
The owners saw the home as an investment and had no practical experience of care home operation. They had relied heavily upon their long-serving Registered Manager to provide the day to day management of the service. The RM left the home to seek a new challenge, and the owners appointed a new Manager.
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